Remote Support Engineer

2 - 3 Years

Gurgaon, Noida

Job Description

Candidate should have excellent communication skills, min 2 yrs of exp

Job location- Gurgaon & Noida

Salary : 19000 CTC

Remote Support Desk (RSD) Engg.

Full Time Matriculation, Senior Secondary (10+2) and Graduation from recognized Board/ University

Minimum of 2 years of experience. This experience would include all levels of troubleshooting of Desktop/Laptop OS, Outlook, Network Printers and Active Directory. The experience also includes basic knowledge of ticket logging, phone call handling and email management.

1) Very Good written and verbal communication

2) Clear understanding of Remote Infrastructure Management (RIM)

3) Candidates with neutral accent preferred

4) Training/ Experience in Remedy is preferable

5) Excellent Problem Solving Skills

6) ITIL foundation certification would be preferred

7) Excellent Technical Knowledge

8) Able to manage/ influence customers

9) Understanding of ITIL processes.

10) Awareness of working culture for various geographies

Salary 2 Lac 25 Thousand To 3 Lac 50 Thousand P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Work Experience 2 - 3 Years
Qualification Diploma, B.A, B.C.A, B.Com, B.Sc, B.Tech/B.E, M.C.A, M.Sc, M.Tech

Key Skills

Troubleshooting Remote Support

Company Profile

Contact Person Sandeep Kumar
Mobile 999912493
Email ID